Continuous monitoring of all of our services, both in the Datacenter and in our Fiber Optic, Microwave, Vsat and Wimax networks
Dispatching technicians for on-site intervention throughout the DRC
Management of new customers installations
Detailed technical analysis up to Client Solution
Establishment of satisfaction measures by Customer Service after troubleshooting, (Return to Level 1)
Transfer to Level 3 (GBS Technical Management Team) If no Solution to Level 2
"Our team turned to Global Broadband Solution to solve our telecom issues and it was a real pleasure. Now that we're all there, we can never look back."
Many of the largest corporations in the world and Africa are already working with Global Broadband Solution to help them do their job and meet their telecommunication needs.